Whether you are a security professional ( guard) or ordinary citizen when you confront people in possibly controversial situations try and start off that confrontation just like most policeman: Low Key if possible, in a diplomatic, non-threatening or irritating manner.
It could bring the other person onside quickly and in extreme cases protect you from injury or legal problems.
First of all, unless your are the type of person who enjoys getting involved in road or other types of "rage" incidents first of all ask yourself whether or not you should respond at all to your adversaries comments or conduct.
From personal experience I know that if you respond to situations without thinking about the possible reactions from others your actions can result in some very unexpected -- even potentially hazardous reactions from others.
Once I was stuck behind another motorist who was completely caught up in his cell phone conversation --oblivious to the changing lights.
In exasperation, I finally pulled beside him and shouted, "Hey buddy! get off your cell phone" and drove through the intersection just as the light turned red again.
I quickly forgot all about this confrontation until three months later when I was driving through the same intersection and got stuck in traffic and a strange, irate face suddenly appeared in my carr window.
"Remember me? I'm the person you told to get off the cell phone! I've been looking for you for three months. Never do that to me again buddy.!"
I looked so startled and then started to laugh so hard the man walked off in disgust, shouting back, "never again, buddy, remember", but it could have turned out much more serious.
So, before you respond to adversaries think first about what the possible consequences could be.
In retrospect it would have been much easier -- and safer -- if I had just shut my mouth and driven quietly through at intersection three months before.
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